Refund & Return Policy
Please send all returns to us at the address TeleDukan, with a covering letter, stating your order reference number, together with a copy of the original delivery note.
Whenever you return goods to us, please try as far as possible to take care when opening the packaging. If you are able to return them in their original packaging, this may save you having to buy alternative packaging in which to return the goods.
Until goods are returned to/collected by us, you have a legal obligation to retain possession of the goods and to take reasonable care of them while they are in your possession. We recommend that you return goods by recorded delivery and we advise you to ensure the goods are adequately insured during the return journey.
f you have returned the products to us under this clause 2 because they are faulty or mis-described, we will 70% refund the price of the products in 07 days, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
